Turn around difficult situations
Understand demanding relationships and how to make them work for you
Keep control while under fire
Be inspired to change
Learn how to be calmer and more confident
Recognise triggers and convert to action
Develop your own style for managing relationships and situations
Control your reactions to demanding people
Increase assertiveness and positive skills
Practical skills to transform professional relationships
- Active listening
- Communication
- The golden rules of saying ‘no!’
- 5 options for dealing with difficult situations
- 12 ways to build relationships
- 12 behaviours to avoid
Action plan to transform your workplace
Create a calmer environment
Happier colleagues equal happier students
Embed constructive feedback into work relationships
Help others to achieve their potential
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