1. A cancellation can be made free of charge within the first 14 days of the course booking. Please be advised – If the booking is cancelled within the 4 week period prior to the course running then the above is void and a full course fee will be payable if the delegate wishes to cancel.
2. If a booking is made within the 4 week period prior to the course, a full course fee will be payable if the delegate wishes to cancel.
3. Cancellations made after 14 days and up to 4 weeks prior to the course date will incur an administration charge of £75.00 per person.
4. Cancellations made less than 4 weeks prior to the course date will be charged at the full course fee per person.
5. Transfers made from the date of receipt of the booking by Osiris and up to 4 weeks before the course date will incur no charges.
6. Transfers during the period of 4 weeks and 14 days prior to the course will incur an administration charge of £75.00.
7. Transfers cannot be made during the 14-day period prior to the course date.
8. You may substitute delegates free of charge at any time.
Our Cancellation Terms
9. Osiris Educational Woodhall Spa Ltd reserves the right to cancel any advertised course if deemed necessary by the company.
10. If a course is over subscribed Osiris will offer you another venue or date if available, but you are not obligated to accept an alternative. We will do our utmost to offer another suitable course date.
11. A Pack containing a delegate list, venue directions and timetable will be sent no less than 14 days before the course. If for any reason your delegate pack is lost or misplaced please contact us immediately and we will resend the information to you.
12. If you have any special access needs or specific dietary requirements, please contact us as soon as possible so we can endeavour to meet your needs on the day.
13. Please note, the venues are subject to change. On the rare occasion where a venue change is necessary, Osiris will provide a venue within the same area. Please read your delegate pack carefully to see the final and correct venue directions