Osiris Educational

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Monday to Friday 8.30am to 5.30pm Freephone: 0808 160 5 160 Fax: 01790 755 288
 

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Dealing with Difficult People

•Learn how to handle bullies, moaners, procrastinators and killjoys
•Defuse aggression with parents, teachers or colleagues
•Practical ways to manage behaviour that leads to difficult situations


Rodger Pyrah Rodger brings over 20 years experience as an educator and a headteacher to his training courses. His warm and intelligent style will inspire you to achieve outstanding project results.

Rodger Pyrah
More courses from Rodger Pyrah

Turn around difficult situations

Understand demanding relationships and how to make them work for you

Keep control while under fire

Be inspired to change

Learn how to be calmer and more confident

Recognise triggers and convert to action

Develop your own style for managing relationships and situations

Control your reactions to demanding people

Increase assertiveness and positive skills

Practical skills to transform professional relationships

  • Active listening
  • Communication
  • The golden rules of saying ‘no!’
  • 5 options for dealing with difficult situations
  • 12 ways to build relationships
  • 12 behaviours to avoid

Action plan to transform your workplace

Create a calmer environment

Happier colleagues equal happier students

Embed constructive feedback into work relationships

Help others to achieve their potential

INSET

Dealing with Difficult People, along with all our courses, can be arranged for in-school training (INSET).

For each course we recommend trainer(s), but when arranging your INSET day, you can choose. For more information, contact our INSET department.

Rodger Pyrah Rodger brings over 20 years experience as an educator and a headteacher to his training courses. His warm and intelligent style will inspire you to achieve outstanding project results.

Rodger Pyrah
More courses from Rodger Pyrah

 

 
£ 289.00 +VAT
 
 
Please select a date before booking
 
 

In-School Training

Tel: 01790 755 783
or Enquire Online »
 
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Course Dates

  • 25th June 2012
    Cardiff
  • 26th June 2012
    London

    Almost Full

  • 3rd July 2012
    Manchester
  • 6th July 2012
    York
  • 19th November 2012
    Lancaster
  • 20th November 2012
    Birmingham
  • 21st November 2012
    London
  • 3rd December 2012
    Dorset
  • 5th December 2012
    Essex
  • 6th December 2012
    Liverpool
 
 
£ 289.00 +VAT
 
 
Please select a date before booking
 
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