Dealing with Difficult People

  • Learn how to handle bullies, moaners, procrastinators and killjoys
  • Defuse aggression with parents, teachers or colleagues
  • Manage behaviour that leads to difficult situations
  • Understand demanding relationships and how to make them work for you

Information on speakers coming soon.


Be inspired to change

Learn how to be calmer and more confident

Recognise triggers and convert to action

Develop a style for managing relationships and situations

Control your reactions to demanding people


Practical skills to transform professional relationships:

  • The golden rules of saying ‘no!’

  • Active listening

  • 12 ways to build relationships

  • Communication

  • Dealing with difficult situations

  • 12 behaviours to avoid


Action plan to transform your workplace

Create a calmer environment

Happier colleagues equal happier students

Embed constructive feedback into work relationships

Help others to achieve their potential


Delegates receive

Assertiveness skills

Techniques to keep positive

Ways to stay in control

Lunch and refreshments

Online post-course support

Delegate file including CPD certificate