Dealing with Difficult People

Overview of the course

Learn how to handle

  • bullies
  • moaners
  • procrastinators
  • killjoys

Defuse aggression with parents, teachers or colleagues

Manage behaviour that leads to difficult situations

Understand demanding relationships and find out how to make them work for you

Dates & Locations
  • 22nd June 2020 | London

First Delegate Rate

£299.00 + VAT

Additional Delegates

£279.00 + VAT

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Delivered by

Dave Stott

Dave has more than 30 years teaching experience in mainstream and special schools across all key stages, at teacher, head teacher and county manager levels.  Over the past 5 years he has worked directly with 15 local education authorities as a behaviour consultant and trainer. Dave is also the editor of Behaviour Matters” and has a series of published books DVDs and training packages

by Dave Stott


Be inspired to change

Learn how to be calmer and more confident

Recognise triggers and convert to action

Develop a style for managing relationships and situations

Control your reactions to demanding people

Practical skills to transform professional relationships:

  • The golden rules of saying ‘no!’

  • Active listening

  • 12 ways to build relationships

  • Communication

  • Dealing with difficult situations

  • 12 behaviours to avoid

Action plan to transform your workplace

Create a calmer environment

Happier colleagues equal happier students

Embed constructive feedback into work relationships

Help others to achieve their potential

Delegates receive

Assertiveness skills

Techniques to keep positive

Ways to stay in control

Lunch and refreshments

Online post-course support

Delegate file including CPD certificate

Additional information


All Other Subjects

Course Type

Behaviour & Pastoral, Leadership & Management


20th November 2019, 22nd June 2020, 26th November 2019


Birmingham, London


Avonmouth House, Venue to be confirmed up to 4 weeks in advance

Presenter Dave Stott
Key Stage

Primary, Secondary


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