Terms and Conditions

Payment Terms:

Please note that you will be invoiced on booking.

Payment terms are contingent upon the country of origin. For non-UK bookings, immediate payment is required. For UK bookings, the standard payment term is 30 days, or immediate payment if this term extends beyond the course date.

Cancellation Period: 

Clients may cancel their booking up to 10 days after the booking date, providing this is not within 30 days of the course date, without incurring any cancellation fees.

Cancellation Fees: 

In the event of cancellation after 10 days of the booking date, or within 30 days of the course date, the full amount of the total booking cost will be applicable.


All cancellations must be submitted in writing to Osiris Educational at care@osiriseducational.co.uk. The cancellation date will be the date on which the written notification is received.

Refund Policy

Cancellations made within the specified period will be eligible for a refund. No refunds will be provided for cancellations made after 10 days from the booking date.


Bookings can be transferred up until the day before the first day of the event, to another registrant, if this request is received in writing and acknowledged within the time frame.

Our Cancellation Terms

We try to make sure that the Course programmes, speakers, topics and venues and dates are correct at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, timing or dates of a Course or Conference. We reserve the right to do so at any time and will not be liable to you for any cost incurred by you as a result.

We will endeavour to notify you as soon as reasonably practicable of any substitutions, postponements, or changes by posting the updated information on www.osiriseducational.com. If the Course is postponed, we will provide you with substitute passes for the new Course. No refunds will be provided if the Course is postponed.

In the unlikely event of cancellation of a Course, our total aggregate liability to you is limited to the refund of paid fees that remain after credit card and payment processing fees have been incurred and deducted, and we will not be liable to you for any expenditure, damage or loss incurred by you as a result of the cancellation.

Admission to a Course

We, in our sole discretion, and without any liability or obligation to refund, reserve the right to refuse admission to or to eject from the Course anyone that we determine:

is behaving in a manner that could disrupt, hinder or cause a nuisance to the Course or to the enjoyment of any other person or partner at the Course; represents a security or health & safety risk to the Course or to any person or partner; and/or fails to comply with, or is likely to fail to comply with, these Terms.

You agree to comply with all applicable laws in connection with your attendance or participation at a Course.

Intellectual Property Rights

All intellectual property rights in and to the Course, the Course content, and all materials distributed at or in connection with the Course are owned by us, our related companies, and/or presenters attending the Course. You must not reproduce or allow anyone to reproduce trademarks or materials distributed by or on behalf of us at a Course for any reason, without our prior written permission.

Nothing in these Terms shall vest in you any legal or beneficial right in or to any intellectual property rights owned or used under licence by us or our related companies, or grant to you any right or licence to any other intellectual property rights of us or our related companies. All such intellectual property rights shall remain the exclusive property of us and our related companies.

It is strictly forbidden for any company, organisation, or person to attempt to host or organise any event in conjunction with, contiguous to or purporting to be related to a Course or its affiliates without the express prior permission and cooperation of us. We reserve their right to take such action (legal or otherwise), including a claim for damages as we, in our sole discretion, deem appropriate in the circumstances.


To the extent permitted by the applicable law, we disclaim all warranties or conditions, either express or implied, or any part of them in respect of any aspect of a Course or any related materials. You acknowledge and agree that in accepting these Terms you have not relied on any representation or warranty that is not expressly included in these Terms and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms.

Limitation of Liability

You acknowledge and agree that views expressed by speakers at or in connection with a Course are their own and we do not accept any responsibility or liability for any advice given or views expressed during or in connection with a Course.

Bookings and Pricing

Delegate prices for a Course are correct at the time of publication.

We reserve the right to change the delegate prices at any time but any changes will not affect tickets that have already been purchased.

We may from time to time offer certain discounted ticket promotions to encourage attendance at a Conference. We are not obligated to offer any discounts for a particular Conference and reserve the right to change or withdraw a discount offer at any time at our sole discretion.

If you need to complain

We hope that you are completely happy with our service, but if something does go wrong, we would like to know about it so that we can put things right and ensure that it does not happen again.

You can contact us as follows:

Telephone: 01790 753987 

Email: care@osiriseducational.co.uk 

Post: Osiris Educational, Mill Cottage, Yarborough Road, Lincoln, LN1 3NG 

We will acknowledge your complaint within 5 working days. We will then endeavour to respond fully within 4 weeks. If this is not possible, we will let you know when you can expect a full response.