Dealing with Difficult People
Learn how to handle
- bullies
- moaners
- procrastinators
- killjoys
Defuse aggression with parents, teachers or colleagues
Manage behaviour that leads to difficult situations
Understand demanding relationships and find out how to make them work for you
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Description
Be inspired to change
Learn how to be calmer and more confident
Recognise triggers and convert to action
Develop a style for managing relationships and situations
Control your reactions to demanding people
Practical skills to transform professional relationships:
-
The golden rules of saying ‘no!’
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Active listening
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12 ways to build relationships
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Communication
-
Dealing with difficult situations
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12 behaviours to avoid
Action plan to transform your workplace
Create a calmer environment
Happier colleagues equal happier students
Embed constructive feedback into work relationships
Help others to achieve their potential
Delegates receive
Assertiveness skills
Techniques to keep positive
Ways to stay in control
Lunch and refreshments
Online post-course support
Delegate file including CPD certificate
brochures
Additional information
| Subject | All Other Subjects |
|---|---|
| Course Type | Behaviour & Pastoral, Leadership & Management |
| Date | 20th November 2019, 22nd June 2020, 26th November 2019 |
| Location | Birmingham, London |
| Venue | Avonmouth House, Venue to be confirmed up to 4 weeks in advance |
| Key Stage | Primary, Secondary |
