Dealing with Difficult People

Learn how to handle

  • bullies
  • moaners
  • procrastinators
  • killjoys

Defuse aggression with parents, teachers or colleagues

Manage behaviour that leads to difficult situations

Understand demanding relationships and find out how to make them work for you

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Description

Be inspired to change

Learn how to be calmer and more confident

Recognise triggers and convert to action

Develop a style for managing relationships and situations

Control your reactions to demanding people

Practical skills to transform professional relationships:

  • The golden rules of saying ‘no!’

  • Active listening

  • 12 ways to build relationships

  • Communication

  • Dealing with difficult situations

  • 12 behaviours to avoid

Action plan to transform your workplace

Create a calmer environment

Happier colleagues equal happier students

Embed constructive feedback into work relationships

Help others to achieve their potential

Delegates receive

Assertiveness skills

Techniques to keep positive

Ways to stay in control

Lunch and refreshments

Online post-course support

Delegate file including CPD certificate

brochures

Course Brochure

Additional information

Subject

All Other Subjects
Course Type

Behaviour & Pastoral, Leadership & Management
Date

20th November 2019, 22nd June 2020, 26th November 2019
Location

Birmingham, London
Venue

Avonmouth House, Venue to be confirmed up to 4 weeks in advance
Key Stage

Primary, Secondary