• Lecturers
  • Teachers/Classroom Assistants
  • Support Staff
  • Librarians

Dealing with Difficult People


Learn how to handle bullies, moaners, procrastinators and killjoys


Defuse aggression with parents, teachers or colleagues


Practical ways to manage behaviour that leads to difficult situations


Turn around difficult situations

  • Understand demanding relationships and how to make them work for you
  • Keep control while under fire

Be inspired to change

  • Learn how to be calmer and more confident
  • Recognise triggers and convert to action
  • Develop your own style for managing relationships and situations
  • Control your reactions to demanding people
  • Increase assertiveness and positive skills

Practical skills to transform professional relationships

  • Active listening
  • Communication
  • The golden rules of saying ‘no!’
  • 5 options for dealing with difficult situations
  • 12 ways to build relationships
  • 12 behaviours to avoid

Action plan to transform your workplace

  • Create a calmer environment
  • Happier colleagues equal happier students
  • Embed constructive feedback into work relationships
  • Help others to achieve their potential
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